Here are some commonly asked questions, hopefully these will help solve any questions you have regarding our website. Should you still have questions you can reach out to us.
Your account
Creating an account
To view your orders and save your wishlist you will be asked to create an account. Creating an account allows you to:
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Check your new and previous orders
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Update your personal information
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Change your password
Problems logging in
This usually happens if you have entered your email address incorrectly when creating an account, you won’t receive a confirmation email and consequently, your correct details will not be recognised next time you try to sign in. If you think this might be the case, please email us on contact@rerasa.in with your name and email and we will solve the problem for you.
Payments
1. Is it safe to order online?
We guarantee that your payment and personal data will always be kept 100% private and secure. All personal data is securely encrypted and protected with SSL (the industry standard for securing data on websites). You can confirm SSL is being used by looking for the small padlock symbol on your webpage (check the bottom or top corners). Plus, our website address will show an additional "S" after http:// when SSL is enabled and protecting your data. We never see or store your credit card number on our website; all payment cards are processed by our Bank and not by Rerasa or Rerasa Apparels LLP.
2. What payment methods do you accept?
- We currently accept most major credit and debit cards: American Express, Visa & MasterCard, Netbanking and UPI. We currently do not offer COD, cheques or Western Union payments.
3. What is a billing address?
- The billing name and address appear on your monthly credit card statements and they are the ones that you used when registering with your bank. You can find them in your monthly statement or your e-banking details.
- As a security measure your bank needs this information to be entered correctly by you. When we process your order, and charge your card, your bank asks us to verify the address that your card is registered to in order to make sure it really is you. (This is instead of entering your PIN)
4. What is the CVV and how do I find it?
The CVV (sometimes called the CVD or CVV2) is a feature to give you increased protection against card fraud online.
- American Express
The CVV or Security Code is the last 4 numbers printed on the front of the card above the card account number.
- Visa/Master Card
The CVV is the last 3 numbers printed on the signature strip on the back of the card.
5. Why is my card declined?
If your card has been declined it can be for a number of reasons:
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You have written a number wrong.
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You have written the date or security code (CVV) wrong.
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The name and address does not match the address the Bank has on file for you.
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Your Bank has refused it for security reasons.
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There are not enough funds to cover the payment.
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If you contact your Card Provider or Bank they will tell you why they have declined it. You can then contact us and let us know, and we will try again.